We are UK based and we have a good reputation. Our team of experts all have years of experience not just in cyber security but also WordPress security specifically. We also offer a no fix, no fee malware removal service.

All of our pricing is clearly displayed on the relevant pages and products. There are no hidden costs or additional fees.

This will vary case by case and depending on each website. For our standard removal service we operate this during office hours (Monday - Friday, 9am - 5pm).

For our express service, we operate this 24/7 from time of purchase and aim to complete the removal within a maximum of 48 hours from purchase. On average, our express removals are completed within 3-4 hours of you placing the order but this may vary site to site due to various factors such as website size and type.

Absolutely. Please contact us directly using the contact form below. After purchase we will assess the website's security, potential vulnerabilities and identify the infected files. We will then provide information towards the issue and our recommended next steps. From there we will take a backup and start to remove the malware. After performing the standard checks on the website post-removal, we will send you our detailed security report with info on the removal of the infected files and any changes made as well as additional security recommendations.  If you aren't 100% certain that your website has been hacked or contains malware or some other form of viruses, you can purchase our security audit to get further insight into your website's security setup. This includes actionable advice and recommendation on improving your security and preventing hacks.

Some common signs that you have been hacked are: seeing a white blank screen on your website, visible error messages, website re-directing to spam or adware links, website re-directing to pornographic domains, inability to login, code changes to files directly, suspicious admin user accounts appearing in the WordPress Dashboard. If you aren't sure whether you have been hacked or not, please purchase our security audit service and we will review your website ASAP and provide a PDF audit report with recommendations, information, advice and next steps.

In the unlikely event that we cannot fix your issue or remove the malware infection from your website - we will refund you the cost of the service as part of our no fix - no fee promise. No hassle.