Frequently Asked Questions

What are your prices?

We are transparent and clear about our pricing. Our prices are listed clearly on each individual page.

Are there any hidden costs or obligations?

No hidden costs. We charge UK Vat and prices listed clearly state that VAT is excluded. For any quotes, we provide a quote based on the estimated time it will take to complete. If we find a project would take longer, we would notify you and you have the option whether to choose to proceed or not. No obligations.

Why should we choose your Tweaks Service?

We have years of experience, are UK based and have a great reputation in the WordPress industry based on years of excellent service for our hosting and maintenance clients. We are honest and trustworthy and take a straightforward - no jargon approach.

Can you handle *a specific task* for me?

We list various examples of what we consider to be a content edit or what falls under "ad-hoc development" on the relevant pages. However, if you're not sure - simply provide detail of what your requirements are and we'll tell you. We are honest and up front, so if it's something we do not cover or cannot assist you with, we'll inform you and let you know.

What if you can't complete the task?

In the unlikely event that we cannot fulfil or complete a task we have quoted for and you have made payment - we would refund your purchase.

How do you take payment?

We operate on a quote first basis. Once you've received a quote, we will send you a link to the appropriate payment page where you can make payment. We accept credit or debit card only and payment must be made up front before any work is started.

How do I get started?

For any of our tweaks services, simply visit the appropriate page and make an enquiry. Once we have your details, we'll be in touch and will provide a quotation.

 Do you have to be an existing monthly care plan customer to use the WP Manager "tweaks" service?

No, you do not have to be a current customer to use our tweaks services. We offer ad-hoc Tweaks for all, regardless of whether you are a monthly care plan customer or not. We do offer 30% discount for members however.

Do I need to register for an account to use the tweaks service?

No, you can checkout and purchase specific tweaks as a guest if you prefer. Having an account on our tweaks website purely means that you can login and order quicker in future if you require further work. The first step before any payment is always a quotation however.

I need some tweaks and content edits carried out urgently. Can you help?

Our Tweaks service operates Monday - Friday (9am - 5pm) UK GMT, excluding bank holidays. We quote and schedule all work according to our availability and workload in advance. Whilst we do offer express malware removal services to help with urgent issues, our content edits and development services are schedule based.

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